Shipping & Returns


Shipping

All orders are shipped with Australia Post. It is our priority to dispatch your order as promptly as possible.

AUSTRALIAN ORDERS

Any orders under $150 shipped to an address within Australia will be charged a flat fee of $10 for regular trackable postage or $15 for express postage. Shipping is free for orders over $150 to an address within Australia.

Emilia ElliottTM will offer promotions including FREE regular shipping for orders. Follow us on Instagram or Facebook for more details.

Orders can also be picked up from Boronia, VIC. Please email us for this option.

Please allow an additional two business days for delivery locations in rural areas.

PICKING UP ORDERS

Orders can be picked up from Boronia, VIC. Please use the code PICKUP and postage will be taken off your order. Please email hello@emiliaelliott.com to arrange a pickup time and for the address for pickup.

INTERNATIONAL ORDERS

Any international orders above $200 is entitled to FREE regular shipping.

Any New Zealand order under $200 will be charged a flat rate of $20 for regular trackable postage or $30 for express postage.

Any order to the rest of the world under $200 will be charged a flat rate of $30 for regular trackable postage or $50 for express post.

Subject to payment, Emilia ElliottTM accepts responsibility for property and risk in the goods until delivery of the goods to your nominated shipping address. All orders are dispatched Mon-Fri. Emilia ElliottTM ships goods within 24 hours of receipt of payment and within 48 hours during Sale periods. Time taken due to bank transfers may vary.

Returns / Exchanges

Emilia ElliottTM is committed to providing you with high quality products. We inspect every order before it is shipped, but in the unlikely event of a manufacturer fault, you may return the style for a full refund or store credit.

We are fully committed to complying with the Consumer Guarantees as legislated by Australia Consumer Law and accept returns on any faulty or items that have bee described wrongly within a reasonable timeframe.

AUSTRALIAN ORDERS
  • Items can be returned up to 14 days of delivery. 
  • Returned items must be in their original condition (with tags and any other labels that have been included in packaging), be unworn and unwashed.
  • Items with makeup stains are unacceptable. 
  • Please note that we do not give refunds. Store credit of purchase amount excluding shipping costs will be given after returned items have been inspected. 
  • Return shipping costs are at the purchaser's expense.

Please read and complete the following form for all returns.

Please mail returns to

Emilia Elliott
PO Box 114
Boronia
VIC 3155

INTERNATIONAL ORDERS
  • Items can be returned up to 28 days of delivery.
  • Shipping costs are non-refundable unless a faulty item was sent to you.
  • Returned items must be in their original condition (with tags and any other labels that have been included in packaging), be unworn and unwashed.
  • Items with makeup stains are unacceptable. 
  • Please note that we do not give refunds. Store credit of purchase amount excluding shipping costs will be given after returned items have been inspected. 

Please read and complete the following form for all returns.

Please mail all returns to

Emilia Elliott
PO Box 114
Boronia
VIC 3155
Australia 

We will process your return within 5 business days of receiving your item.

PLEASE NOTE: No credit is given for lost return packages. We strongly recommend that you use a shipping method that provides you with a tracking number as we cannot be held responsible for damaged or lost return packages.

SALE ITEMS

No returns or exchanges are given for items on sale or during a sale.

If you have any questions regarding our returns policy, do contact us and we will be happy to answer them.